Online Experience – Providing Dimensionality

Unlike the old days, when the in-store experience had many different impacts on your sensory perception, the online experience is mostly one-dimensional. So, what do online brands like Amazon do to help create a better experience and engage their customers?

Listen to this NPR Broadcast, featuring John Hockenberry interviewing Jeofrey Bean, co-author of The Customer  Experience Revolution. In this radio interview, Jeofrey Bean explains the impact customer experience has had on the world’s largest online retailer, and how  it has contributed to its global success.

Happy R.A.V.I.N.G. Customers!

In my new book, Happy R.A.V.I.N.G. Customers!, six steps are outlined that help you grow your business with exceptional Customer Experience. From strategy to practice, learn how you can take your company to the next level. The included toolkit provides you a series of templates and ideas to give you a huge jump start!

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