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Connect with and follow Carol through LinkedIn!

https://www.linkedin.com/in/carolbuehrens/

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Get Happy RAVING Customers

Learn about the "R.A.V.I.N.G. Customer Process" and how six powerful steps can help you grow your business. The bonus Toolkit provides what you need to get the job done! [See preview]

Happy RAVING Customers - Six Powerful Steps to Grow Your Business with Exceptional Customer Experiences

About Raving CX

The core component effecting business growth today is the experience your customers have with your people, processes, and services. Most importantly, you need to know what these experiences are and how your customers feel about them. This blog opens up the dialogue to help take you on the journey of improving YOUR customer's experiences!

Meet the Author

Carol Buehrens, Author and Customer Experience Strategist
Carol Buehrens, Customer Experience Strategist and author of "Happy R.A.V.I.N.G. Customers!"

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  • RT @JeanneBliss: When you're clear on the fact that existing customers have a value, whereas new customers have a cost, you'll understand w…
    over a year ago
  • If you don't know about CX@Rutgers - I highly recommend you start your journey. I have two 20% DISCOUNTS, private m… https://t.co/4ArzF37Nun
    over a year ago
  • RT @Bob_Thompson: Transform Customer Service into a Customer Insight Machine by @jtwatkin https://t.co/9eRSZspm8L via @CustomerThink #custs…
    over a year ago
  • RT @CarolBuehrens: Join Rutgers University #CustExp Cert Program Feb 2017 - See what #CX alumni say https://t.co/5C3Ai7euXl - https://t.co/…
    over a year ago
  • RT @JeanneBliss: Isolate Toxic #Employees to Reduce Their Negative Effects https://t.co/hhgA0AUFNA #business via @PorathC
    over a year ago
  • RT @CarolBuehrens: So lucky to have @TD_Lowe take us thru disruption, imitation, iteration, innovation, destruction! #Inocreate at #SMUAcce…
    over a year ago

Recent Posts

  • The difference between Customer Experience and Customer Service
  • Five Steps to YES with Journey Maps
  • UX & CX – Understanding the Journey
  • What’s the Focus at Your Company?
  • Representing Customers through Customer Advocacy Boards

Recent Comments

  • Tom Jolliff on The difference between Customer Experience and Customer Service

Archives

  • March 2017
  • February 2017
  • January 2017
  • November 2016
  • August 2016
  • February 2015
  • January 2015
  • December 2014
  • October 2014
  • September 2014
  • August 2014
  • July 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014
  • February 2014
  • November 2013
  • October 2013
  • September 2013

Categories

  • Customer Experience
  • Customer First Culture
  • CX Journeys
  • Voice of Customer
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