The following links are gathered to help you focus on the art of Customer Experience.
Associations & Groups
The Customer Experience Professionals Association (CXPA) is a hand-on, active association with engaged members. They offer weekly webinars, roundtable calls, local area network meetings, and a plethora of CX tools, donated by top experts in the field. http://www.cxpa.org/
CXPA, LinkedIn: http://www.linkedin.com/company/customer-experience-professionals-association
Chief Customer Officer Group, LinkedIn: http://www.linkedin.com/groups/Chief-Customer-Officer-3854012
ACES – Advanced Customer Experience Strategy, LinkedIn: http://www.linkedin.com/groups?gid=2256261
Building the Customer-Centric Organization, LinkedIn: http://www.linkedin.com/groups/Building-CustomerCentric-Organization-3682454
Business-to-Business Customer Experience Management, LinkedIn: http://www.linkedin.com/groups/BusinesstoBusiness-Customer-Experience-Management-4499477
Customer Experience Leaders, LinkedIn: http://www.linkedin.com/groups?home=&gid=75790
Customer Experience Professionals, LinkedIn: http://www.linkedin.com/groups/Customer-Experience-Professionals-59514
Total Customer Experience Leaders, LinkedIn: http://www.linkedin.com/groups?gid=948567
Great CX Bloggers
Follow these bloggers to keep informed!
Customer Think, A collective site with amazing customer experience bloggers: customerthink.com
Lynn Hunsaker, Clear Action: clearactioncx.com/blog
Bruce Temkin, Customer Experience Matters: experiencematters.wordpress.com
Annette Franz (Gleneicki), CX Journey: cxjourney.blogspot.com
Stan Phelps, 9 Inch Marketing: 9inchmarketing.com
Colin Shaw, Beyond Philosophy: beyondphilosophy.com
Jeanne Bliss, Chief Customer Officer 2.0: chiefcustomerofficer.customerbliss.com
Chuck Wall, Customer CEO: customerceoconsulting.com/business-builder-blog
The Forrester Blog, for Customer Experience Professionals: blogs.forrester.com/customer_experience