The following links are gathered to help you focus on the art of Customer Experience, as well as other interests!
Jump links: Assoc. & Groups — CX Influencers — CX Books — Other Books
Associations & Groups
Join these groups to keep on top of the action!
The Customer Experience Professionals Association (CXPA)
LinkedIn: CXPA
LinkedIn: Chief Customer Officer Group
LinkedIn: Advanced Customer Experience Strategy (ACES)
LinkedIn: Building the Customer-Centric Organization
LinkedIn: Business-to-Business Customer Experience Management
LinkedIn: Customer Experience Leaders
LinkedIn: Customer Experience Professionals
LinkedIn: Total Customer Experience Leaders
CX Influencers
Follow these to stay informed!
customerthink.com
clearactioncx.com
cxjourney.com
9inchmarketing.com
beyondphilosophy.com
customerbliss.com
customerceoconsulting.com
blogs.forrester.com/customer_experience
Books to add to your CX library!
Happy Raving Customers, Carol Buehrens
Customer Experience Program Workbook, Carol Buehrens
Would You Do That To Your Mother?, Jeanne Bliss
Chief Customer Experience Officer, 2.0, Jeanne Bliss
I Love You More Than My Dog, Jeanne Bliss
Customer Experience Rules! 52 ways to create a great customer experience, Jeoff Beane
Speaking Frankly About Customer Relationship Management, JC Quintana
Speaking Frankly About Business Relationships, JC Quintana
Speaking Frankly About Conversation Intelligence, JC Quintana
Delivering Happiness, Tony Hsieh
Outside In: The Power of Putting Customers at the Center of Your Business, Harley Manning and Kerry Bodine
Book from my Women in Leadership Program
Women in Leadership Program Workbook, Carol Buehrens and Dr. Sarit Levy
Books from my Strategic AI Program
Is the Algorithm Plotting Against Us?, Kenneth Wenger
ChatGPT Passive Income Blueprint, Eugene McKinney
Chat GPT Bible – 10 Books in 1, Codi Byte
AI: The New Revolution, Julien Mattei
The ChatGPT Millionaire, Neil Dagger
Strategic AI, Eric Greenberg
Books from my Digital Marketing Program
Digital Marketing Fundamentals, Matt Bailey
Wired to be Wowed: Great Marketing Isn’t an Accident, Matt Bailey
Teach New Dogs Old Tricks, Matt Bailey
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