Monthly Archives: March 2014

Six Essential Goals for Customer Experience Strategy

Your Customer Experience Strategic plan should deliver results.


Download the Free E-Book “Six Essential Goals for Customer Experience Strategy” by Carol Buehrens

But does it? Why make a Customer Experience Strategy Plan unless you can see it through. But, it’s no easy task to get everyone following your marching orders (and I know this from experience). To strengthen your plan and develop your roadmap, you’ll need to formulate appropriate, actionable goals. And, you’ll want to partner each goal with measurable objectives.

While every business is different and goals will vary, here are Six Essential Goals that are pretty foundational to any CX Plan. Download the free E-Book, “Six Essential Goals for Customer Experience Strategy”. This E-Book also includes helpful objectives in easy-to-use Customer Experience Goals workshop templates. I hope this gives you a big head start in preparing your own Customer Experience Strategy Action Plan!

 Six Essential Goals…

  1. Understand your customers better.
  2. Become a more “customer-centric” organization.
  3. Deliver emotionally engaging customer experiences.
  4. Continually measure and improve.
  5. Grow leadership capabilities.
  6. Drive cultural change.

Free E-Book

Download the free E-Book “Six Essential Goals for Customer Experience Strategy” to help jumpstart your Customer Experience Action Plan!

Happy R.A.V.I.N.G. Customers!

In my new book, Happy R.A.V.I.N.G. Customers!, “Chapter 4. A =  Align with Strategy” focuses on how you can create a customer experience strategy and a plan that contains the important ingredients for success.

Buy it now on Amazon
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